Frequently Asked Questions.
Here are some common questions about Deesigns by Harris.
If I am not happy with my purchase, can I return it?
Hey, if you’re happy, I’m happy and I want us all to be happy! But if you are not happy with your purchase, please contact me within 14 days of delivery. We will arrange to have the item shipped back to me and I shall refund your account. In other words, SATISFACTION GUARANTEED!
However, if your purchase was an item on sale or a custom order, scratch the above. Custom orders and sale items don’t get to be returned…unless they arrive damaged or defective.
How soon will my order ship?
Even though my processing time indicates 3-5 businss days, if I have your item in stock it will be shipped in 1-3 business days! How sweet is that?
How will my order ship?
I try to keep shipping costs as economical as possible. Because I live in and ship from Hawaii, I fine the U.S. Postal Service works best.
Can I get my order sooner?
I offer the most cost-efficient method of shipping, which oftentimes includes shipping First Class. However, if you need for me to speed it up, let me know so I can give you a quote for a quicker method of transporation. PLEASE remember…I do live and ship from Hawaii.
Can you deliver my order if I am local?
I would be happy to make arrangements for you to receive your purchase locally. Just give me a call at (808) 825-1800. We’ll set up a time and location and I’ll refund the shipping charges back to your account.
Can you ship internationally?
Sorry, I no longer ship internationally as I am trying to keep my life, including my business, as simple as possible. I encourage you to seek out the wealth of other businesses offering similar products which do ship worldwide.
How are custom order prices determined?
There is nothing better than waking up to a stained glass window that inspires you and gives you joy and comfort throughout your life. Creating a stained glass window does not need to be complicated.
There are many factors that come into play for any project, including the size of the piece, the complexity and intricacy of the design, the type of glass selected, dimensional aspects, and the installation technique that will be used. Working closely with the artist during the design process will help you make appropriate decisions. All projects are made entirely by Dee Harris, owner and artist for Deesigns by Harris, who has been creating quality stained glass windows since 1977.
The Size: A large piece does not need to be expensive, but it does imply more glass. It also often lends itself to a design requiring more pieces and ultimately more cuts by the artisan.
Design Complexity: As you look at patterns you can note the number of pieces involved, as well as the difficulty of the cuts. Each piece in a design needs to be cut and ground into an exact shape for the pattern, and it doesn’t take too much imagination to figure out which patterns are more difficult. I use both the foil method and the lead method – depending on the designs and the use of the finished piece.
The Type of Glass: There are so many types of glass that can be considered for a project. Some glass is simply stained, other has texture, some involves intricate mixtures of colors and grains and others are customized through fusing or other techniques.
To Measure for Window: You will use slightly different methods depending on whether you are measuring traditional- or odd-shaped window:
Traditional-Shaped Window (square, rectangular, circular):
When measuring a traditional square or rectangular window, please keep in mind that all windows are NOT perfectly straight or even though they appear to be; therefore, it is necessary to measure the window frame from at least two different places from the horizontal and vertical positions to see if there are any variations in measurements. If the window is NOT square I require a paper template to be sent to me prior to construction. To make a template, use a piece of cardboard, kraft paper or even newspaper, to get the accurate measurement for your window. When measuring traditional square- or rectangular-shaped windows, simply use a measuring tape to obtain the accurate measurements needed. For circular windows simply provide me with the diameter. Since most people simply press the stained glass art to their existing windows, it is necessary to leave a little room for play. I shall allow .25” around the perimeter; therefore, your window will NOT be the exact size of the opening. Once in place it can easily be secured by a wood trim which give it an installed look, or with mirror clips.
Odd-Shaped Window (trapezoids, octagons, arched, etc.)
To make a custom-sized glass window for odd-shapes I require a paper template to ensure that the window will fit correctly when you receive it. To make a template, use a piece of cardboard, kraft paper or even newspaper, to get the accurate measurement for your window.
Dimensional Aspects: Some windows require a curved surface, or incorporate a third dimension to the design. The degree to which those techniques need to be deployed add to the complexity and cost of the project.
Cost of Window: Price per square foot depends upon the intricacy of the design, type of glass selected, and dimensional aspects. My pricing ranges from $100 per square foot for the simplest of designs (straight lines) to $700 per square foot and up for the most intricate and complex designs (many curves and details), plus a charge of $5 per piece of glass in the window. Height x Width (in inches) ÷ 144 = Square Footage. Graphic and custom pattern designs are $70 per hour after the first hour. Obviously a window incorporating a zillion pieces will take longer than a window with a few larger pieces; therefore, a highly complex window or windows that are odd-shaped (not square or rectangular) may also have additional fees applied.
Steps in the Process of Making Stained Glass Windows:
1. Gather information.
2. Give cost estimate.
3. Design and approval process. Designs will be emailed or texted to you for your review. Once the design is approved a 50% deposit is required. Once the project is completed and shipping cost calculated, the balance will be due prior to shipping.
4. Glass is ordered (takes approximately 1-2 weeks to get into the studio) and construction begins. Depending on the project and my production schedule, the completion date ranges from 2-4 weeks. This will be discussed with you during the designs and approval process. I shall email or text you the status of your window with photos, if requested.
5. Delivery: 1•Pick up at my studio (in Kailua-Kona, Hawaii); 2•Have window(s) shipped using preferably UPS or USPS. In order to give you an exact quote I must have the finished window(s). There will be a charge for the expense of building the shipment box, if necessary, plus actual freight costs, which will not be known until the time of shipment. In the rare event that a shipment has arrived damaged, the damage must be reported to Deesigns by Harris within 72 hours of delivery. Any damage reported within 72 hours will be taken care of by way of shipment pick-up, repaired and returned to the original shipping address.
Another option would be to have the window repaired locally in your area with no repair cost passed to you, the customer. However, it is the sole decision by Deesigns by Harris to have it fixed locally or sent back to me for repair. The decision to pick up the window(s) for repair in my studio or a local repair in your area will be based on the extent of the damage to the window(s) and resources available in your area for repairs. Deesigns by Harris will pick up the shipping and repair costs associated with repairing your window(s) to as good as new…my personal promise!